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I purchased an all-in-one unit and am trying to install Windows 7 on it (Business software that only works with Win7) I have managed to get to the install screen by disabling secure boot and enabling legacy devices but when I get to the 'Install Windows' screen my keyboard and mouse do. I've sucessfully installed SP1 on my two render nodes, however when I try to install on my workstation, I get all the way to the 'gathering required information' screen at which point the process hangs. I have all Anti Virus stuff disabled and even the Firewall turned off. The only difference is that my Workstation is an AMD based machine. If Gathering information keeps displaying at the top of the window and the Product Name, Serial Number and Product Number are always loading, a different version of HP Support Assistant can resolve the issue. Follow these steps to fix the problem.

Windows stuck at getting files ready for installation is one of the common issues that may occur while installing Windows, be it Windows 10, Windows 8 or Windows 7. To help you out of this annoying problem, we will not only show you how to fix 'Windows 10 stuck at getting files ready for installation' but also present you how to recover data when Windows cannot boot with EaseUS Data Recovery Wizard. S4 league of legends.

Getting Files Ready for Installation Stuck When Installing Windows

Some users complained that Windows 10 got stuck at getting files ready for installation. They said that the installation was fine until it reached the 'Getting files ready for installation' screen. This has happened regularly. It always gets stuck in different percentages (8%, 49%, 17%, etc.). When Windows gets stuck at getting files ready for installation, you can't continue installing Windows or boot your computer as you wish. How to fix this Windows stuck issue? The steps below might help you.

IMPORTANT: Restore Vital Files Before Fixing 'Getting Files Ready' Error

As fixing Windows stuck with 'Getting Files Ready' error may cause file loss during the process. So, it's important that you restore those vital files in advance.

It's suggested that you recover and export your data to an external device.

To restore and export your data for the stuck computer with 'Getting file ready' message, reliable data recovery software - EaseUS Data Recovery Wizard Pro with Bootable Media is able to help.

It enables you to recover and export data when PC won't boot or get stuck at getting files ready for installation in Windows 10/8/7/Vista. Here are the steps:

1.Create a WinPE Bootable Disk

First, download and install EaseUS Data Recovery Wizard WinPE Edition on a working computer. Then, create a WinPE bootable disk of EaseUS data recovery software, which will help you access your hard drive data without booting into Windows.

Step 1. Launch EaseUS bootable data recovery software on a working computer.

Step 2. Select CD/DVD or USB drive and click 'Proceed' to create a bootable disk.

2.Recover data from crashed OS

Connect the WinPE bootable disk you have made to the PC with the corrupted Windows system, then, restart the computer and go to BIOS to change the boot sequence. Press F2 when you start your PC. It will allow you to run EaseUS data recovery software and recover data without Windows.

Step 1. Select the disk where you want to recover data and click the 'Scan' button.

Step 2. Let the software scan the selected disk to find all the files and folders.

Step 3. Preview and choose the files you want. Living cookbook. Click the 'Recover' button to save them to a safe place. You'd better choose a different drive to avoid data overwriting.

After you scan and recover all the data, remember to save them on an external device.

Fix Windows 10 Stuck at Getting Files Ready for Installation

After you export your data, you can follow the methods below to fix 'Windows 10 gets stuck at getting files ready for installation' issue.

Method 1. Reset the BIOS

Step 1. Enter your BIOS, go to the Boot section and check your boot priority list.

Step 2. If your boot drive (SSD/HDD) is not at the top, make it your number one priority rather than Windows Boot Manager or USB HDD or DVD Rom for example.

Step 3. Save and exit the BIOS.

Step 4. Reboot your computer.

Method 2. Try Booting Your Computer in Safe Mode

Safe Mode starts your computer with only necessary drives and services. By doing so, it limits your Windows operations to basic functions, which can serve as a troubleshooting function.

Step 1. Hold the power button down for five seconds or until the computer shuts down.

Step 2. Press the power button again to turn it on.

Step 3. The PD should say Windows failed to start or something along those lines.

Step 4. Choose 'Advanced Repair Options' > 'Troubleshoot' > 'Advanced Options' > 'Start up Settings'.

Step 5. Click 'Restart' and choose 'Safe Mode' to enter the safe mode.

Step 6. Log in and then reboot your computer.

Method 3. Delete Problematic Files

Restart your PC and you will see the Windows Boot Options page:

Step 1. In Windows Boot Options menu, choose 'Troubleshoot' > 'Advanced Options' > 'Command Prompt'.

Step 2. In the command line, type C: cd WindowsSystem32LogFilesSrt. SrtTrail.txtand press 'Enter'.

Here, if you see something like this: Boot critical file c:windowssystem32driversvsock.sys is corrupt, navigate to the specified location using the Command Prompt and enter the Del command to delete the problematic file.

Conclusion & FAQs

If all the solutions above all fail, do not worry. You still have a chance to solve it - try to perform a clean install. To do so, you can refer to the tips for clean install Windows 10 without losing data. Then you will know how to perform a clean install again without difficulty. If you think it's time-consuming and worry about misoperations of yourself, you can also ask help from professional support center nearby.

Moreover, if you're experiencing other similar update issues in the following examples while installing the latest Windows 10 update, check the quick answers and try to fix it by yourself.

1. How long does it take for Windows 10 to install?

In a nutshell, it would take around 2-3 hours for Windows 10 to be installed on your system. This is the estimated duration for doing a clean install. Though, if you have an outdated machine or are trying to install the Enterprise version of Windows 10, then it can take up to 4 hours to complete the process.

Windows Installer Hangs Gathering Required Information System

2. How to restart Windows 10 installation?

There are several ways for you to restart a Windows 10 installer, and we chose the most direct way for you to follow.

1. Press Windows + R, type services. msc and hit Enter.
2. Scroll down and find the Windows Installer.
3. On the General tab, make sure the service is started under Service status.
4. If the service is not already running, under Service status, click Start, and then click OK.

3. How do you fix Windows cannot install required files?

To fix Windows cannot install required files while installing Windows, try to fix it step by step:

1. Make sure that your DVD drive is clean.
2. Remove overclock settings.
3. Attach your hard drive to a different SATA port.
4. Make sure that you're installing the correct version of Windows.
5. Disable Execute Disable Bit option in BIOS.
6. Make sure that you’re not installing Windows on a large partition.
7. Change the hard drive type to IDE.
8. Check your hardware.

4. What to do if the computer gets stuck installing updates?

To fix a stuck Windows update, here are some suggestions that might help you.

• Make sure the updates really are stuck.
• Turn it off and on again.
• Check the Windows Update utility.
• Run Microsoft's troubleshooter program.
• Launch Windows in Safe Mode.
• Go back in time with System Restore.
• Delete the Windows Update file cache yourself.
• Launch a thorough virus scan.

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This article provides guidance for how to diagnose and troubleshoot installation and update issues for the Teams desktop client app running on Windows.

Check whether Teams is updated successfully

Follow these steps to check whether a Teams update is successfully installed.

1. In Teams, select your profile picture, and then click About > Version.
2. On the same menu, click Check for updates.
3. Wait for the banner at the top of the app to indicate that a “refresh” of Teams is needed. The link should be shown about a minute later as this process downloads the new version of Teams. The banner also lets you know if you’re already running the latest version in which case, no update is necessary.
4. Click the refresh link in the banner.
5. Wait until Teams restarts, and then repeat step 1 to see whether the app is updated.

If you see a failure message or if the version number is the same as in step 4, the update process failed.

Troubleshoot installation and update issues

Troubleshoot installation issues

When Teams is installed, the Teams installer logs the sequence of events to %LocalAppData%SquirrelTempSquirrelSetup.log. The first thing to look for is an error message or a call stack near the end of the log. Note that call stacks at the beginning of the log may not mean that an installation issue exists. It can be easier to compare your log against the log from a successful installation (even on another machine) to see what's expected.

If SquirrelSetup.log doesn't indicate the cause or if you need more information to troubleshoot the issue, see Collect and analyze application and system logs.

Troubleshoot update issues

When Teams is successfully installed, the log location switches from %LocalAppData%SquirrelTemp to %LocalAppData%MicrosoftTeams. At this location, there are two log files of interest, SquirrelSetup.log and logs.txt.

• The SquirrelSetup.log file at this location is written by Update.exe, which is an executable that services the Teams app.
• The Logs.txt file is used by the Teams app (specifically Teams.exe) to record significant application events. It will likely contain failure information.

These log files contain personally identifiable information (PII) and so they're not sent to Microsoft.

Teams can automatically start the update process (depending on the policy) or users can manually check for updates by going to their profile picture > Check for updates. Both methods use the following sequence of events.

1. Check for updates. Teams makes a web request and includes the current app version and deployment ring information. The goal of this step is to get the download link. A failure at this step is logged in Logs.txt.
2. Download update. Teams downloads the update by using the download link obtained from step 1. When the download is complete, Teams calls Update.exe to stage the download. A download failure is also logged in Logs.txt.
3. Stage the update. The downloaded content is verified and unpacked into an intermediate folder, %LocalAppData%MicrosoftTeamsstage), which is done by Update.exe. Failures at this step are logged in SquirrelTemp.log.
4. Install the update. There are multiple ways to start Teams. The system automatically starts Teams when a user logs in or you can start Teams through a shortcut. In this step, Update.exe checks for the presence of the staging folder, verifies the content again, and performs file operations to un-stage the app. The old application folder in %LocalAppData%MicrosoftTeamscurrent is backed up to %LocalAppData%MicrosoftTeamsprevious and the stage folder is renamed to 'current'. Failures at this step are logged in SquirrelTemp.log.

If SquirrelTemp.log or Logs.txt don't contain sufficient information to determine the underlying cause and you need more information to troubleshoot the issue, go to Collect and analyze application and system logs.

Collect and analyze application and system logs

This section describes how to collect and analyze application and system logs to get more comprehensive information to troubleshoot the issue. You'll use Sysinternals tools to complete these steps. To learn more, see Windows Sysinternals.

Collect logs

1. Download the Sysinternals tools.

2. Extract the zip file to the %TEMP% folder on your local drive.

3. Open an elevated command prompt, and then do the following:

   1. Run the following to go to your TEMP folder:

   2. Copy the setup and application logs. Note that depending on the point of failure, some of these logs may not be present.

   3. Run the following to capture the open handles.

   4. Run the following to capture the opened DLLs.

   5. Run the following to capture the drivers that are running.

   6. Run the following to capture the access control lists (ACLs) of the Teams folder.

Analyze logs (for advanced users)

A failed update can result in unpredictable app behavior. For example, users may be unable to exit Teams, have a stale version of Teams, or can't start Teams. If you experience an issue during an update, the first place to look to find the cause is SquirrelTemp.log. Here are the different types of update failures, listed from most common to least common, and how to analyze and troubleshoot them using logs.

Unable to exit Teams

As Teams determines that it needs to update itself to a newer version, it downloads and stages the new app, and then waits for an opportunity to restart itself the next time the machine is idle. A common issue during this process is when another process or a file system driver locks up the Teams.exe process, which prevents Teams.exe from exiting. As a result, the Teams app can't be replaced by the newly-downloaded and staged app.

Troubleshooting tips:

Windows Installer Hangs Gathering Required Information For Kids

• To confirm that is the issue that you're experiencing, quit Teams (right-click Teams on the task bar, and then click Quit). Then, open Task Manager in Windows to see whether an instance of Teams is still running.
• If you’re not on the computer that's having this issue, inspect the SquirrelTemp.log collected from the computer that's experiencing this issue and look for a 'Program: Unable to terminate the process in the log' entry.
• To determine what's preventing Teams.exe from exiting, look at the Dlls.txt and Handles.txt logs. These tell you the processes that prevented Teams from exiting.
• Another culprit that can prevent Teams from exiting is the kernel-mode file system filter driver. Use the SysInternals tool, ProcDump, to collect the kernel-mode process dump by running procdump -mk <pid>, where is the process ID obtained from Task Manager. You can also inspect the Driverquery.txt log file to see the active filter drivers that may interfere with Teams.
• To recover from this state, restart the computer.

File permissions

Teams creates a number of subfolders and files in the user's profile throughout the installation and update process. Because the app and the updater runs as a non-elevated user, read and write permissions must be granted on the following folders:

Folder	Used by
%LocalAppData%SquirrelTemp	Teams installer (for example, Teams_Windows_x64.exe) during installation phase
%LocalAppData%MicrosoftTeams	Teams updater (Update.exe) to extract and stage the app package during update process
%AppData%MicrosoftTeams	Teams app (Teams.exe) to save settings, app states, and the (pre-staged) downloaded update package

If Teams is denied access because it can't write to a file, another software application may be interfering or a security descriptor entry may be limiting write access to a folder.

Troubleshooting tips:

Windows Installer Hangs Gathering Required Information For Free

• Look for 'access denied' evidence in SquirrelTemp.log or Logs.txt. Check these files to see whether there was an attempt to write to a file that failed.
• Open Icacls.txt and look for the effective access control entry (ACE) that blocks write operations by a user who is not an admin. Typically, this is in one of the DACL entries. For more information, see the icacls documentation.

File corrupted

In some cases, encryption software can change files in the %LocalAppData%MicrosoftTeams folder, which can prevent Teams from starting. This can happen at any time, even when the app isn't being updated. Unfortunately, when a file is corrupted, the only way to recover from this state is to uninstall and re-install Teams.

Note

If you can't determine the underlying cause of the issue by using any of these steps, you may want to try a Process Monitor session. Process Monitor is a Sysinternals tool that records access to the registry and file system.

Windows Installer Hangs Gathering Required Information System

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